Contact support
PropLAB is run by one person, so this reaches them directly rather than a queue. Messages are collected hourly and answered from proplabsupport@gmail.com.
Quicker than writing in
- Cancelling, or changing a card. Both are on your account page under Manage billing — cancelling keeps your access to the end of the period you have already paid for.
- A number looks wrong. Send the player and the market and it can be traced to the exact pick — every published pick keeps the price it was published at, on the ledger.
- Nothing loads. The health endpoint says what the site thinks of itself; pasting what it says speeds this up a lot.
If this form fails, email proplabsupport@gmail.com — it arrives in the same place. Do not send card numbers or passwords; nobody here will ever ask for either.